Question 1

What is the minimum order quantity (MOQ) for corporate gifts?

Accepted Answer

Our MOQ varies by product — typically 25 units for standard catalogue items, and 50–100 units for customised or branded products. For festive hampers, we accept orders from 10 units. Contact us and we will advise on the best options for your order size.

Question 2

Can you customise gifts with our company logo?

Accepted Answer

Yes, absolutely. We offer logo printing, laser engraving, embossing, UV printing, and embroidery on most products. Just share your brand guidelines and we will create a customisation mockup for your approval before production.

Question 3

How far in advance should I place a festive gifting order?

Accepted Answer

We recommend placing festive orders (Diwali, Christmas, etc.) at least 3–4 weeks in advance for standard products, and 6–8 weeks for fully customised items. Early orders also benefit from better pricing and wider product availability.

Question 4

Do you handle pan-India delivery for bulk gifting orders?

Accepted Answer

Yes. We have logistics partnerships that allow us to deliver to 21,000+ pincodes across India. For large employee gifting programmes, we can handle individual deliveries to employee home addresses or bulk delivery to office locations.

Question 5

What is the GiftChoice / employee choice gifting portal?

Accepted Answer

GiftChoice is Adalwin Commerce™'s digital gifting platform where employees can choose their own gift from a curated catalogue within a set budget. It eliminates the need for HR to manage individual preferences and ensures every employee gets something they actually want. Learn more at adalwin.com/services/corporate-gifting/choice-gifting.

Question 6

Can I set up an annual gifting programme?

Accepted Answer

Yes. We offer annual gifting contracts that cover all your gifting occasions for the full financial year — from Q1 welcome kits to Diwali hampers. This locks in pricing, ensures availability, and removes last-minute procurement stress.

Question 7

Are you an authorised Apple reseller?

Accepted Answer

Yes. Adalwin Commerce™ is an official Apple Device Procurement Programme (DPP) partner. This means we can supply MacBooks, iMacs, iPads, and iPhones at corporate pricing with full Apple warranty and MDM support.

Question 8

Are you an authorised Logitech partner?

Accepted Answer

Yes. We are a certified Logitech Enterprise Channel Partner, which means we offer the full Logitech Business line — MX peripherals, Rally video conferencing systems, Zone headsets, and more — at enterprise pricing with full support.

Question 9

Can you handle bulk procurement of laptops and peripherals?

Accepted Answer

Yes — this is one of our core strengths. We handle end-to-end enterprise IT procurement including sourcing, imaging, asset tagging, and delivery to single or multiple locations. We work with Apple, Logitech, Dell, Lenovo, HP, and other major brands.

Question 10

Do you offer trade-in or upgrade programmes for IT assets?

Accepted Answer

Yes. Through our partnership with swipe.adalwin.com, we facilitate device trade-ins and refresh cycles for Apple hardware. This is especially useful for companies looking to manage their Apple device lifecycle cost-effectively.

Question 11

What types of products can be branded with our logo?

Accepted Answer

Almost anything — apparel (t-shirts, polos, hoodies), drinkware (mugs, bottles, flasks), bags (tote bags, backpacks, laptop bags), stationery (notebooks, pens, diaries), and tech accessories (power banks, USB hubs, charging pads). We support screen printing, embroidery, laser engraving, UV printing, and heat transfer.

Question 12

What is the typical turnaround time for branded merchandise?

Accepted Answer

Standard catalogue items with logo printing: 7–10 business days. Fully custom merchandise (new moulds, special fabrics, etc.): 3–4 weeks. We always share a production timeline upfront.

Question 13

Can I see a sample before placing a bulk order?

Accepted Answer

Yes. We offer pre-production physical samples for orders above certain quantities. Digital mockups are provided for all orders before production begins. Sample charges may apply but are usually adjusted against the final order.

Question 14

How do I get a quote?

Accepted Answer

Simply fill out our contact form at adalwin.com/contact, WhatsApp us at +91 70201 21565, or email sales@adalwin.com. Share your product requirements, quantity, and delivery timeline and we will revert with a detailed quote within 24 business hours.

Question 15

What are your payment terms?

Accepted Answer

For new clients: 100% advance payment before production/dispatch. For established clients with a purchase history: 50% advance + 50% before dispatch. GST invoices are issued for all transactions. We accept NEFT, RTGS, and online payment gateways.

Question 16

How long is a quote valid?

Accepted Answer

Our quotes are valid for 7 days from the date of issue unless stated otherwise. Prices may change after this period due to vendor pricing changes, especially for imported goods and electronics.

Question 17

Can I cancel an order after placing it?

Accepted Answer

Standard (non-customised) orders can be cancelled before dispatch with a full refund. Customised or branded orders cannot be cancelled once production has commenced. Please review our full refund policy at adalwin.com/refund-policy.

Question 18

Where do you deliver?

Accepted Answer

We deliver across India to 21,000+ pincodes. We are based in Pune and have strong logistics coverage across Mumbai, Bengaluru, Delhi-NCR, Chennai, and Hyderabad. We also handle international shipments for clients with global offices.

Question 19

What are your typical delivery timelines?

Accepted Answer

Standard products (in stock): 3–7 business days. Customised products: 10–21 business days depending on complexity. Bulk pan-India shipments: 7–14 business days. We share tracking information for all orders.

Question 20

Do you offer express delivery?

Accepted Answer

Yes, for in-stock catalogue items we can arrange express delivery in metro cities within 24–48 hours at an additional charge. Please mention your urgency at the time of enquiry.

Frequently Asked Questions

Corporate Gifting

IT Procurement

Branded Merchandise

Orders & Payments

Delivery & Logistics

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