Return & Refund Policy

Our commitment to fair resolution for returns and refunds

Last updated: April 1, 2026

1. Overview

Adalwin Commerce™ LLP is committed to delivering quality products and services. This policy outlines the conditions under which returns, replacements, and refunds are processed for our corporate clients.

Given the nature of our business — bulk corporate orders, customised merchandise, and branded products — our return policy is structured to balance client satisfaction with operational realities.

2. Eligibility for Returns

Returns are accepted in the following circumstances:

•Damaged Goods: Products received in a damaged or defective condition. Must be reported within 48 hours of delivery with photographic evidence.
•Wrong Product: Incorrect product delivered against the confirmed order. Must be reported within 48 hours of delivery.
•Quality Issues: Products that do not meet the quality specifications agreed at the time of order. Must be reported within 7 days of delivery.
•Quantity Shortfall: Fewer units delivered than invoiced. Must be reported within 48 hours of delivery.

Returns will NOT be accepted for:

•Customised, branded, or printed products (once production has commenced).
•Products damaged due to mishandling after delivery.
•Claims raised after the stated reporting window.
•Change of mind or incorrect specifications provided by the client.

3. IT Procurement — Returns & Warranty

For IT hardware and peripherals (laptops, peripherals, networking equipment):

•DOA (Dead on Arrival): Must be reported within 24 hours of delivery. We will coordinate replacement or repair with the manufacturer.
•Warranty Claims: All products come with manufacturer warranty. Warranty claims are handled directly with the manufacturer or authorised service centres. Adalwin Commerce™ will assist in coordination.
•Apple Products: Apple products are governed by Apple's warranty and return policies. As an authorised DPP partner, we will facilitate the process.
•Opened/Used Products: IT products that have been opened and used cannot be returned unless defective.

4. Corporate Gifting — Returns

•Standard Products: Unopened, unused products in original packaging may be returned within 7 days of delivery for a valid reason.
•Perishable Gifting Items: Food hampers, organic products, or perishables cannot be returned.
•Festive/Seasonal Products: Products ordered for specific occasions (Diwali, Christmas, etc.) cannot be returned after the occasion has passed.
•Portal Orders (GiftChoice / TenureGift): Individual employee gift orders fulfilled through our digital platforms are non-returnable unless defective.

5. Return Process

To initiate a return:

1. Email us at returns@adalwin.com within the applicable window.

2. Include your Order ID, invoice number, description of the issue, and photographs.

3. Our team will review and respond within 2 business days.

4. If approved, we will arrange reverse logistics at our cost (for our error) or advise on return shipping.

5. Products must be returned in original packaging with all accessories and documentation.

Do not return products without prior written approval from Adalwin Commerce™.

6. Refunds

Once a return is approved and products are received and inspected:

•Refund Timeline: Refunds are processed within 7–10 business days of receiving returned goods.
•Refund Mode: Refunds are issued via NEFT/RTGS to the original payment source, or adjusted against future invoices at the client's preference.
•GST: GST refunds will be processed as per applicable GST credit note procedures.
•Partial Refunds: In cases where only part of an order is defective or returned, a proportional refund will be issued.

Non-Refundable:

•Advance payments for customised/branded orders where production has commenced.
•Delivery charges (unless the return is due to our error).
•Service charges for digital platform setup (GiftChoice, TenureGift portals).

7. Cancellations

•Before Production/Dispatch: Orders may be cancelled with full refund if cancelled before production or dispatch is initiated. Request cancellation via email immediately.
•After Production/Dispatch: Cancellations are not accepted once production has started for customised items or once goods have been dispatched.
•Digital Platform Orders: Portal setup fees and subscription charges are non-refundable once the platform has been activated.

8. Exchanges

We offer product exchanges in lieu of refunds where applicable. Exchanges are subject to product availability and must be of equal or lesser value. Any difference in value will be adjusted in the next invoice.

9. Contact Us

For returns, refunds, or disputes, reach out to:

Email: returns@adalwin.com

Phone: +91 70201 21565

WhatsApp: +91 70201 21565

Address: Adalwin Commerce™ LLP, 302 Unity Paradise, BT Kawade Road, Raskar Nagar, Pune – 411013

Response time: Within 2 business days.

For any questions about these policies, contact us at legal@adalwin.com or call +91 70201 21565.